Shipping policy

Shipping & delivery from Japan
Know your shipping cost, preparation time and delivery options before you order.

1. How much is shipping?

Shipping charges depend on the destination, packed weight, contents of your order and available delivery service. Add your chosen products to your cart and enter your delivery address at checkout to review the shipping charge before completing payment.

Packed weight includes packaging and can differ from the net weight of the tea. Adding other products or multiple sets may change the shipping charge.

Economy shipping is available for eligible regular products as well as Trial Sets. Products shipped together from our Japan location use the combined packed weight, so adding a Trial Set does not create a separate Trial Set shipping charge. Economy delivery is not available for every destination or order.

For the six-variety Ceremonial Matcha Trial Set, the six silver pouches and standard packing are included in the product price; shipping is calculated separately.

If no shipping option appears, or you would like a delivery estimate before ordering, contact us with your country, postal code, products and quantities. Please do not assume a destination is supported until an option is available or we have confirmed it.

2. When will my order be dispatched?

In-stock items are normally dispatched from Japan within 2–5 business days after payment is confirmed. This is preparation time, not the time until your parcel arrives. Holidays and busy periods may require additional preparation time.

Pre-orders, out-of-stock items, bulk orders and orders requiring repacking may have different lead times. Check the product page or your quotation for the applicable schedule. For bulk matcha, additional preparation may be needed because milling takes place after payment is confirmed.

3. Delivery options by destination

Tracked economy and courier delivery

Japan Post International Air Packet is a tracked economy option for eligible parcels up to 2 kg including packaging. Where available, it is offered for regular products and Trial Sets. EMS, FedEx International Economy and DHL Express are also available on selected routes and weight bands.

Your checkout shows the delivery options available for your destination and order. Choose the service that suits your budget and delivery needs. Availability depends on the destination, packed weight, contents and current carrier acceptance conditions.

United States

For eligible parcels up to 2 kg including packaging, checkout offers tracked Japan Post International Air Packet and EMS. FedEx International Economy is available on selected lightweight orders; DHL Express is also offered. Parcels over 2 kg use the available courier options shown at checkout.

We do not add a separate advance-declaration handling fee to these shipping rates. Carrier acceptance and customs requirements still apply to every shipment.

Shipping charges and available options for your address and order are shown at checkout. If you have a preferred carrier, please contact us before ordering so we can confirm availability and the shipping cost.

Germany

Orders to Germany currently use FedEx International Economy. Postal delivery is not offered in our checkout for this destination under the current acceptance conditions.

Middle East

Available courier options and charges are shown at checkout. FedEx International Economy is offered for eligible lightweight orders to the United Arab Emirates, alongside DHL. Regional conditions may affect service availability. If no option appears for your address, please contact us before ordering.

Japan

The available domestic delivery option and charge for your address are shown at checkout before payment.

Have a preferred carrier?

We are happy to accommodate your preferred delivery company where possible. Please contact us before placing your order with the carrier name, destination and order details. We will confirm whether the service is available for your parcel and advise you of the shipping cost.

Transit time starts after dispatch and varies by destination and service. Delivery dates are estimates, not guarantees. Customs clearance, flight disruptions, local delivery conditions, holidays and weather may cause delays. For a time-sensitive order, please contact us before purchasing to discuss the available service and estimated delivery time.

4. Tracking and delivery support

For tracked services, tracking information is provided after dispatch. Please check your shipping notification for the tracking link.

If your parcel is delayed, tracking is unclear, or the parcel has not arrived, email contact@mukohmatcha.com with your order number and tracking number, if available, so we can review the shipment details.

5. Customs, import taxes and supporting documents

International duties, import taxes or carrier clearance fees may apply separately. Do not assume these are included in the shipping charge. Review any duties or taxes shown at checkout. If you are unsure whether further charges may apply at your destination, contact us before ordering for clarification.

Certificates of origin and other documents

We are happy to help with requests for certificates of origin and other export or customs documents. Please contact us before placing your orderwith your destination, order details and the documents you need. We will confirm which documents we can provide, any applicable fees and the preparation time.

6. Order details, damaged items and incorrect deliveries

Please check your delivery address and contact details carefully before paying. Leave any order instructions in the cart where available, or email us with your order number. If you notice an error after ordering, contact us promptly; changes may not be possible once an order has been prepared or dispatched.

Returns, refunds and cancellations are not accepted after shipment under our published policy. If you receive a defective or incorrect item, please contact us within 7 days of delivery, as stated in our Legal notice. Include your order number, a description of the issue and, where possible, photographs of the item and packaging so we can review it.

For transit damage or a missing parcel, please contact the same support address. See our Refund policy for the published return conditions.

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Last updated: November 5, 2026.