[FAQ]
ORDERING, SHIPPING & REPACKING INFORMATION
NOT SURE HOW TO ORDER?
If you are unsure about quantities, packaging, repacking fees, or any part of the ordering process, please contact us before placing your order.
You do not need to work everything out yourself. Tell us which matcha, quantities, and packaging you need. Our team can review the details and prepare an invoice for you.
YOUR FIRST TRIAL SET ORDER
Six varieties, already packed. The Ceremonial Trial Set includes all six matchas in separate plain silver foil pouches. Select the amount per variety: 20g, 30g, 50g, or 100g.
No separate packaging or repacking fees. You do not need to add extra pouch or repacking-fee products for this Trial Set. Shipping is calculated separately at checkout.
Guest checkout is available. You can place a direct online order without creating a store account.
CHOOSE THE ORDERING METHOD THAT APPLIES TO YOU
Ordering 20 g, 30 g, 50 g, or 100 g Trial Sizes
Our prepacked 20 g, 30 g, 50 g, and 100 g trial sizes can be purchased directly through our website.
When purchasing these products, you do not need to add separate packaging pouches or repacking fees to your cart.
In-stock items will be shipped first. Temporarily out-of-stock items may be sent separately at a later date. No additional shipping fees will be charged for split shipments.
Ordering Bulk Matcha of 1 kg or More
Choose your preferred matcha from our Bulk, Wholesale & OEM Collection.
The minimum order quantity is 1 kg per matcha product or variety.
If you would like your bulk matcha repacked into 20 g, 30 g, 50 g, 100 g, or other sizes, please follow the repacking instructions below.
SHIPPING INFORMATION
Dispatch and Delivery Are Different
In-stock items are normally dispatched from Japan within 2–5 business days after payment is confirmed. This is preparation time before dispatch, not the time until arrival. Holidays and busy periods may require additional preparation.
Transit time starts after dispatch and depends on the destination, service, and customs clearance. Delivery dates are not guaranteed.
United States
Orders to the United States are primarily shipped via DHL. Do not assume Japan Post is available simply because a parcel weighs less than 2 kg. Review the shipping options available for your destination and order at checkout.
Japan
The domestic delivery option and charge for your address are shown at checkout before you pay.
Thailand and Other Destinations
Japan Post Small Packet (Air) may be used for eligible parcels under 2 kg where the service is available. Other orders may be sent via EMS, DHL, or another available service. Any eligible Trial Set economy option will be shown at checkout.
The method depends on the destination, packed weight, and current carrier availability. Customs clearance, local delivery conditions, holidays, and weather may cause delays. For tracked services, tracking information is provided after dispatch.
Shipping Fees and International Charges
Enter your delivery address at checkout to review the available shipping options and charge before paying. The shipping weight includes packaging and may differ from the net weight of the matcha. Adding other products or multiple sets may change the shipping charge.
International duties, import taxes, or carrier clearance fees may apply separately. Do not assume they are included in the shipping price. Amounts collected at checkout are shown in the order summary; other applicable charges may be requested separately by customs or the carrier, depending on the shipment.
For a destination-specific estimate or a time-sensitive order, contact us before paying with your country, postal code, and chosen product or set size.
BULK, WHOLESALE & OEM ORDERS
To preserve freshness, tea leaves for bulk, large-volume, and OEM orders are secured and ground after payment has been confirmed.
For this reason, we are unable to accept changes, cancellations, or refunds after payment has been completed. Please review your order carefully before submitting payment.
VIEW BULK, WHOLESALE & OEM MATCHA
OEM / REPACKING INTO SMALLER POUCHES
For bulk orders of at least 1 kg per matcha product or variety, we accept requests to repackage matcha into 20 g, 30 g, 50 g, and 100 g pouches.
We can also divide 20 kg bulk orders into 1 kg bags.
What You Need to Add to Your Cart
To order bulk matcha with repacking, add all three of the following items to your cart:
1. Your bulk matcha
2. The correct number of packaging pouches
3. The correct number of repacking-fee units
After adding these items, enter your complete repacking instructions in the “Order special instructions” box in your cart.
STEP 1: ADD YOUR BULK MATCHA
Choose your preferred matcha from our Bulk, Wholesale & OEM Collection and add it to your cart.
The minimum order quantity is 1 kg per matcha product or variety.
STEP 2: ADD YOUR PACKAGING POUCHES
Visit our Packaging Options page and select the appropriate pouch.
Add one packaging pouch for every finished pouch you need.
Example: If you would like 10 finished 100 g pouches, add ten 100 g packaging pouches to your cart.
STEP 3: ADD THE REPACKING FEE
Visit the Repacking Fee page and select the fee that applies to your desired pouch size.
Add one repacking-fee unit for every finished pouch.
Example: If you would like 10 finished 100 g pouches, add 10 units of the applicable 100 g repacking fee.
STEP 4: ENTER YOUR REPACKING INSTRUCTIONS
In your cart, use the “Order special instructions” box to tell us exactly how you would like each matcha to be divided.
Please make sure that the total weight in your repacking instructions matches the total amount of bulk matcha purchased.
Examples:
1 kg of matcha → 100 g × 10 pouches
1 kg of matcha → 30 g × 10 pouches + 100 g × 7 pouches
2 kg of matcha → 1 kg × 1 pouch + 100 g × 10 pouches
If you are ordering more than one type of matcha, please provide separate repacking instructions for each product or variety.
STEP 5: REVIEW YOUR CART AND CHECK OUT
Before proceeding to checkout, please confirm that your cart includes:
1. Your selected bulk matcha
2. The correct number of packaging pouches
3. The correct number of repacking-fee units
4. Your complete repacking instructions
Once you have confirmed all four items, proceed to checkout.
COMPLETE ORDER EXAMPLE
To purchase 1 kg of matcha divided into ten 100 g pouches, your cart should contain:
Bulk matcha: 1 kg
Packaging: Ten 100 g pouches
Repacking fee: 10 units of the applicable 100 g fee
Order special instructions: “100 g × 10 pouches”
REPACKING FEES
| Finished Pouch Size | Repacking Fee |
|---|---|
| 1 kg bags divided from a 20 kg bag | ¥500 per finished bag |
| 100 g pouches | ¥100 per finished pouch |
| Pouches under 100 g, including 20 g, 30 g, and 50 g | ¥50 per finished pouch |
Packaging pouches are not included in the repacking fee. Please add the required pouches separately from our Packaging Options page.
STOCK & PROCESSING TIME
In-stock items are normally dispatched within 2–5 business days after payment is confirmed. Holidays and busy periods may require additional preparation. Transit time is separate.
Recently restocked items can be found here:
VIEW RECENTLY RESTOCKED PRODUCTS
Bulk and large-volume orders may require additional preparation time because the tea leaves are ground after payment has been confirmed.
Additional grinding time may be required for large orders of 10 kg or 20 kg. We recommend placing these orders well in advance.
PRODUCT & STORE INFORMATION
We do not currently offer matcha in tins.
Mukoh Matcha operates exclusively online and does not have a physical retail store.
We do not accept in-person visits to our office or factory.
CONTACT & SUPPORT
If you have questions about order quantities, packaging pouches, repacking options, or repacking fees, please contact us before placing your order. We can review your requirements and prepare an invoice for you.
Incorrect or Defective Items
As described in our Legal Notice, please contact us within 7 days of delivery if you receive an incorrect or defective item. Include your order number and a description of the issue so we can review it and assist you. Photos, when available, help us understand the problem.
Delayed or Missing Parcels
Please contact us with your order number and any available tracking details so we can review the delivery status.
Email: contact@mukohmatcha.com