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Terms of service
These terms apply to use of our online store and purchases from Mukoh Matcha, operated by World Peace Inc., Japan. Please review them before placing an order.

1. Your order and information

Please provide accurate contact, billing and delivery information, and check your order carefully before submitting it. You must be authorised to use the payment method and, when ordering for a business, to place the order on its behalf.

If you notice an error, contact us promptly with your order number. Changes may not be possible once preparation or shipment has begun.

If we identify an availability, pricing or processing problem, we will contact you to explain it. Product substitutions or a higher price require your agreement. If we cannot fulfil your order, we will refund payments for the unfulfilled items and any associated delivery charges that must be refunded under applicable law.

2. Product information

The product page or your agreed quotation describes the product, pack size, quantity and any specific conditions. Please review these details before ordering.

Tea is a natural product, so colour, aroma and flavour can vary between harvests and batches. Colours shown on screen can also differ from the actual product. These variations do not affect your rights if a product is faulty or does not match its description.

Follow the storage and preparation instructions on the product label. If you need ingredient or product information before purchasing, please contact us.

3. Prices, currency and payment

Review the currency, product price, shipping charge, discounts and any taxes shown at checkout or in your agreed quotation before paying.

Payment is due when you place your order unless different terms have been expressly agreed in writing. Order preparation normally begins after payment is confirmed.

Prices and offers may change for future purchases. A later price change does not alter the price already agreed for your order.

4. Shipping, customs and documents

Orders are dispatched from Japan. In-stock items normally leave within 2–5 business days after payment is confirmed. This is preparation time; delivery takes additional time. Pre-orders, bulk orders and repacking may have different lead times, as shown on the product page or in your quotation.

Delivery estimates depend on the destination and service. Customs clearance, flight disruptions and other delivery conditions may affect arrival times. Please see our Shipping policy for delivery options and support.

Shipping charges do not necessarily include import duties, taxes or carrier clearance fees. Review the amounts shown at checkout and contact us before ordering if you need clarification.

If you have a preferred carrier or need a certificate of origin or other export documents, contact us before ordering. We will confirm availability, any applicable fees and preparation time.

5. Returns, refunds and cancellations

Our Refund policy explains how to request help, return instructions, return costs and refund processing.

After shipment, change-of-mind returns, exchanges and cancellations are not accepted except where required by applicable law. If an item arrives damaged, defective or incorrect, please contact us within 7 days of delivery so we can review the issue and arrange an appropriate solution. This reporting request does not limit your statutory rights.

For a change or cancellation before shipment, contact us immediately. We will check whether the request can still be accommodated, taking account of any preparation, milling or repacking already started.

6. Bulk, wholesale and custom orders

Product selection, quantities, packaging, pricing, preparation time and any special requirements should be confirmed before work begins. The commercial details expressly agreed in your quotation or order confirmation apply to that order.

Bulk matcha may require milling after payment, and repacking or custom work may require additional preparation. Changes or cancellations may not be possible once this work has begun, subject to your agreed conditions and any mandatory legal rights.

7. Use of our website and content

Use our website lawfully. Do not submit fraudulent orders, misuse another person's information, attempt unauthorised access or interfere with the operation of the store.

Our website's original text, images, logos and other protected content belong to World Peace Inc. or their respective rights holders. Commercial reuse requires permission unless permitted by law. Wholesale partners who need product images or brand materials are welcome to contact us.

8. Personal information

Our Privacy policy explains how personal information is collected, used and shared when you browse the store, place an order or contact us.

9. Updates to these terms

We may update these terms for future use of the store and future orders. The version applicable when you placed your order continues to apply to that order unless a change is required by law or agreed with you.

10. Your rights and contact details

Nothing in these terms excludes or limits rights or responsibilities that cannot be excluded under applicable law. Mandatory consumer protections, including any cancellation, withdrawal, return or refund rights that apply to your purchase, take priority over these terms.

If you have a question or concern, please contact us so we can work with you to resolve it.

Mukoh Matcha by World Peace Inc.
Email: contact@mukohmatcha.com
Contact form · Seller information / Legal notice

Last updated: September 22, 2026.