[FAQ]

[Shipping Information]

For packages under 2kg, we ship via Japan Post’s Small Packet service, which uses air freight.

  • Neighboring countries (e.g., Asia): approx. 1–2 weeks
  • Europe, North America, Middle East, and Latin America: approx. 2–3 weeks

For packages over 2kg, we use Japan Post’s EMS, which takes approximately 10 days.
Please note that for orders over 30kg, the shipment will be divided into multiple packages to ensure safe delivery.

[Samples]

We are sorry but we are unable to offer free samples.
※ For the 20g / 30g /50g /100g trial, please place your order through our website. 

[For Bulk & Wholesale Customers]

To ensure we always deliver fresh matcha, we begin securing and grinding tea leaves specifically for your order only after it has been confirmed (payment completed).
Therefore, please understand that we are unable to accept any changes or refunds after the order has been finalized.

You can also find products available for immediate shipping here:

[About Mukoh Matcha]
https://mukohmatcha.com/about-mukoh-matcha/

[Instagram]
https://www.instagram.com/mukoh_mukou_matcha_japan/

 

[Frequently Asked Questions]

1. Do you offer free samples?

We do not offer free samples. A 20g trial pack can be purchased through our Bulk & Wholesale page.

2. Can you provide OEM (custom packaging) services?

Regarding 30g, 50g, and 100g small packaging, we accept orders starting from 1kg or more. We offer both free and paid packaging options, so please feel free to contact us by email at contact@mukohmatcha.com, or via Instagram or Facebook messages. Our team will get back to you.

3. How is shipping calculated?

Shipping fees are automatically calculated in your cart during checkout.
Alternatively, you may also place your order by email. In that case, we will send you a direct payment link for your convenience.

4. Do you offer matcha in tins?

Tins are available for an additional fee. The total cost is approximately 500 yen per tin, which includes the tin and basic labor.
If you would like to add a custom design or sticker label, a design setup fee of 30,000 yen will apply. The label itself costs around 30 yen per piece, depending on size.
Please note that tins are heavier and bulkier than pouches, which can significantly increase international shipping fees, as they are calculated based on weight.

5. Which shipping company do you use?

All orders are shipped via Japan Post. Once your package reaches your country, it will be handled by your local postal or delivery service. A tracking number will be sent by email once your package is dispatched. If you have a preferred shipping company, please let us know.

6. How long does shipping take?

If the item is in stock, it will ship within 2 to 3 business days.
You can check available products here:
https://mukohmatcha.com/product-category/aveilable-for-shipping/
For larger orders (10kg or 20kg), additional time may be required for grinding. We recommend placing such orders well in advance.

7. Do you have a physical store?

No, we operate entirely online and do not have a physical retail location.

8. Can I visit your company or factory?
While we are honored by such interest, we are a small team and unfortunately cannot accommodate in-person visits at this time. We appreciate your understanding.

9. Can I contact you by phone or video call (e.g., Zoom)?

We are sorry, but we do not offer support via phone or online video calls. All communication is handled by email or Instagram, Facebook message.

[Special Deal]

If you / your company purchases products from us on a regular basis, we can offer you a special deal.

We will offer you the price usually reserved for companies that purchase over 100kg at once, even if you buy from just 1kg. This way, I believe it will broaden the range of products you can choose from.

Please let me know which products you want and in what quantities. We will send you a separate invoice via a link.

If you have any other questions, please don’t hesitate to reach out.
We are always happy to assist you.

Warm regards,
Mukoh Matcha

✉️contact@mukohmatcha.com